Plan Features

Moderators

Allow employees or appointed members (champions) to control and modify content in the community.

Management View

Sort and filter community conversations to organize and manage your workflow.

Moderation Tools

Set topic status, highlight official replies, archive, merge, remove and generally manage content in your community.

Customer Champions

Empower your most passionate customers to help manage conversations in the community.

Ban Users

Remove inappropriate users from your community.

Controlled Access

Limit participation in your community to your existing customers.

Private Tags

Customizable tags allow you to sort topics into categories specific to your needs.

Private Community

Restrict access to your community with a required login.

Manage Company Details

Update product names and other settings from one view.

Domain Aliasing

Map your community URL to your domain and reap the SEO benefits.

Light Customization

Maintain brand consistency with your logo, color palette and custom background.

Customized Branding

Customize your community layout with unique headers and footers for a branded experience.

Community Translation

We support English, Spanish, French, Italian, Portuguese, German, Dutch and Swedish in our web application and Facebook app. Customer generated content can be in any language.

Third Party Login Options

Allow your community members to login with Facebook, Google, Twitter, OpenID and other systems.

Single Sign On

Integrate with your existing login system using FastPass to seamlessly pass your customers from your website to your community.

Basic Widgets: Feedback tab, feedback page, search, & topic list

Create modules (feedback tabs, pages, search boxes and topic lists) that can be placed anywhere on your site.

Premium Widgets: Category & product-specific widgets

Increase customer value by adding Category & Product specific widgets.

Twitter

Sometimes 140 characters isn't enough. Integrate your community with Twitter to allow for more thoughtful communications.

Help Desk Integrations

Integrate your community with your existing help desk and ticketing systems (Zendesk, Pivotal, Jira, Desk.com and more)

Get Satisfaction for Facebook

Don't let conversations get lost on a wall feed. Create a community directly on your Facebook Page!

Salesforce Integration

Add Salesforce.com for a complete, measurable view of your customers.

Commercial API Access

Let your developers’ imaginations run wild with our easy to use commercial API.

Community-Based

Get help from our Community Management team and learn from other community managers using Get Satisfaction.

Email support

Get help directly from our support team via email.

Dedicated Account Manager

A dedicated account manager gives you one point of contact for escalation, status and regular check-ups.

Education & Training

Get Satisfaction offers unparalleled expertise related to Community Management & Social Business. Let us help your team set-up for success and hone skills.

Configuration, Implementation, and Launch Support

Full suite of technical services to help with your community set-up, customization, and integration

Google Analytics

Integrate your community with your existing Google Analytics account for easy stats and traffic reporting.

Community Health Analytics

A sophisticated analytics platform for measuring community activity and health over time.