Search the Community Before Starting a Chat Session This integration also allows your customers to automatically search the community knowledge base for details around their issue. If they find an answer to their issue, they can immediately jump to that topic for support. If this is a new problem, the customer is instantly placed into a private chat session with a support representative.
Live, synchronous communication channels such as phone, chat and video can be expensive for a brand, and are often the last resort for a customer. With this integration you can provide Velaro’s best-in-class chat technology with the self-service support model that makes Get Satisfaction so powerful. Reuse all community conversations about your brand, whether they occur in Facebook, a mobile device or your web app, and make them available to all users who begin chat sessions with your support or sales teams.
Sign-up for a free trial of Get Satisfaction today, and be up and running within minutes. Or call us at (877) 339-3997.
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