Salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business.
Now you don't need to choose between detailed customer records and distributed customer interactions - they're now two sides of the same coin. It's true social CRM.
This plan is only available for our Enterprise Customers. Interested in this integration but not yet at the Enterprise Plan level? Upgrade now.
With Get Satisfaction for Salesforce the conversations you’re having online with your customers can now be a crucial part of your sales, marketing or support business systems. Listen to your customers and provide them outstanding service – automatically create workflow that resolves their issues as quickly as possible and boost CSAT scores for your organization.
Marketing teams can now identify brand advocates in their communities and engage these users to drive even more value in the communities. Or link community members to targeted campaigns, all managed and controlled in Salesforce SFA.
Leverage the true power of the Force.com platform by linking the best-in-breed engagement platform of Get Satisfaction with the deep business platform functionality of Salesforce.com.
“Not only is Get Satisfaction a distributed
platform that we can deploy across
products and social channels at will, it
also seamlessly integrated into our
workflow in Salesforce.”
Bill Russell
Webtrends Director of IT